Legal

The Sun Studios Australia Web Site provides information about Sun Studios Australia and its products and services. All reasonable efforts have been made to ensure the information on this site is accurate and up to date, Sun Studios Australia maintain the right to update or change the information at any time, without notice to users. Subject to any terms implied by law and which cannot be excluded, Sun Studios Australia accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by users or individuals, as a result of any error, omission or misrepresentation in any information in this site. Information may be superseded by events or cease to be accurate subsequently.

By proceeding to view this site, you agree too be bound by the following terms:

  1. All information contained in this site, including images and other works displayed, remain the property of Sun Studios Australia.
  2. All brands remain the property of their respective owners and no representation or endorsement is made through this site.
  3. Users of this site agree not to distribute, modify or reproduce any of the material on this site without the express written permission of Sun Studios Australia.

The material in this site is provided as information only and is not to be relied upon by the user. The information should not be construed as the giving of advice or the making of a recommendation and should not be relied on as a basis for any decision or action.

Links to other sites do not imply that Sun Studios Australia or any of its affiliates endorse or are associated with, or are legally authorised to use any trade mark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site or page is authorised to use any trade mark, trade name, logo or copyright symbol of Sun Studios Australia or any of its affiliates.

Copyright

Unless otherwise stated, all contents of this web site © 2000 - 2010 Sun Studios Australia

Each individual document published by Sun Studios Australia on the World Wide Web may contain other proprietary notices and copyright information relating to that individual document. Note that any product, process, or technology in this document may be the subject of other intellectual property rights reserved by Sun Studios Australia, and may not be licensed hereunder.

Any Sun Studios Australia publication may include technical inaccuracies or typographical errors. Changes may be periodically made to these publications; these changes will be incorporated in new editions of these publications. Sun Studios Australia may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.

Should any viewer, by electronic mail or otherwise, of a Sun Studios Australia published document respond by electronic mail or otherwise with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such Sun Studios Australia document, such information shall be deemed to be non-confidential and Sun Studios Australia shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation.
 
Privacy & Security Policy

We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

 This Privacy and Security policy forms part of the Sun Studios Australia website terms and conditions.

This privacy statement (this “Statement”) discloses the privacy practices for sunstudiosaustralia.com - what information we gather, how we use it and how to correct or change it.  This Statement only addresses the activities from our servers.  Other sites (including those to which the Website links and third party sites or services with which Sun Studios interacts) may have their own privacy policies and practices separate from our control.  Sun Studios has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of any other website or organisation.



Username and Password


When you purchase an item through Sun Studios Australia you are required to create a username and password for security purposes.  Please note that Sun Studios Australia will never contact you, whether by email or phone, and ask for your username or password.  Keep these details safe and secure at all times. If you receive a request for this information ignore it and contact Sun Studios Australia as soon as possible.

Use of Information


All of the information Sun Studios Australia collects, both what you tell us and what we collect through the use of cookies, is “aggregated“ - meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user.  We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on Sun Studios Australia.

 Sun Studios Australia will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process.  There may be cases in which some of your personal information may be used by Sun Studios Australia to target e-commerce promotions.

 Contacting this Website
If you have any questions about this Statement, the practices of Sun Studios Australia with respect to personal information or your dealings with this Website, you can contact us at info@sunstudiosaustralia.com



Registration


Anyone who participates in interactive activities (blog, message boards, contests, store and membership program) on Sun Studios Australia may be asked to register using their email address and password.  We use customer contact information from this registration form to send the user information about our company and promotional material. Financial information that is collected is used to bill the user for products and services.  The customer's contact information is also used to contact the visitor when necessary for customer service reasons.  Unique identifiers, such as email addresses and passwords, are collected to verify the user's identity and for use as account numbers in our record system.



Cookies


A cookie is a small data file that certain Web sites write to your hard drive when you visit them.  A cookie file can contain information such as a user ID that the site uses to track the pages you've visited.  But the only personal information a cookie can contain is information you supply yourself.  Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site.  A cookie can't read data off your hard disk or read cookie files created by other sites.  This random number lets us keep track of "how many" times customers are doing specific things - like visiting our site each month - without really knowing who those customers are.  We also use cookies to keep track of your shopping cart and to make sure you don't see the same ad repeatedly.  We use cookies to deliver content specific to your interests and to save your member ID. 

Additionally, after you've entered your contact and delivery details during a session on our service, they will be saved under your email address and password so that you don't have to re-enter the information on your return to the site.  Users should be aware that Sun Studios Australia cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for Sun Studios Australia.  If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies maybe necessary to provide the user with certain features available on Sun Studios Australia.

Online Security
Sun Studios Australia utilises a variety of security measures to maintain the safety of your personal information.  All user contact information is contained behind a “firewall“ and only accessible by a limited number of employees who have special access rights to production systems. 




Privacy online


Please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or Website - for example on message boards, blogs, through email, or in chat areas - that information can be seen, collected and used by others.  If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.  Further, while we strive to protect your personal information, Sun Studios Australia cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.  You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.



Sun Studios Australia mail


Sun Studios Australia provides a free newsletter to share information about the website, products and promotions with interested users.  Users may cancel their free email subscription at any time by following the instructions at the bottom of each newsletter or email.



Privacy Act


Sun Studios Australia actively seeks to comply with Australia’s privacy laws.  We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.  For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au



Security


Maintaining the security of your personal information is extremely important to us.  Our secure server software uses industry-standard SSL encryption technology.  SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it.  With this technology, you enjoy more security when using your credit card for shopping at Sun Studios Australia than when using it in many of your daily off-line transactions.

Off-line information is also protected and is accessible only to those authorised personnel for whom it is necessary to access such information.

Secure transaction
If you choose to pay with your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode for your transaction.

Similarly, you will notice your browser’s security icon changes to either a locked padlock or solid gold key (depending on your browser make and version).

This is your assurance that your browser and our server are communicating securely.

Shipping and Returns

Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via Australia Post to ensure that your purchase is delivered as quickly and as safely as possible. This Shipping policy forms part of the Sun Studios Australia website terms and conditions.

Shipping Charges

Shipping charges are calculated within the shopping cart.  Simply add a product to your shopping cart and select your destination.  Your shipping price and approximate delivery timeframe will be displayed.  Shipping is calculated at the end of your transaction.

Important: If you are not at the address supplied when Australia Post attempts delivery it is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact Sun Studios Australia at onlinesales@sunstudiosaustralia.com

Insurance

Your products are insured against loss while in transit to you.  Once the parcel has been received (all packages require a signature as acceptance) the goods are deemed your responsibility and insurance from Sun Studios Australia ceases.  It is expected that if an item needs to be returned to Sun Studios Australia that insurance be placed on the item/s whilst in transit.

When we ship

In-stock products that are purchased on weekdays before 11am (excluding public holidays) will be dispatched the the next day.

Delivery times

All orders are shipped by Australia Post.  Orders received before 11am each day will ship the very same day and be scheduled for delivery with two business days.  We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control.  When your product is dispatched you will receive an email containing a consignment number and tracking instructions.  This number will allow you to track the progress of your parcel.
To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it.  Best to use a work address so you get it quickly.  PO Boxes are accepted.

Returns & Exchanges

Please contact us to obtain instructions before returning a product.  Once we receive your return, please allow 1 week for processing.
This Returns & Exchanges policy forms part of the Sun Studios Australia website terms and conditions.